Customer Service

12nuit Delivery and Returns

We hope you love shopping with 12nuit. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before date of expected. Orders you place with 12nuit are secure. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

 Orders arrive in 7 to 9 business days when ordered.

Returns and Replacements

We want you to be completely happy with your 12nuit order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective product. Used product cannot be returned unless defective. Returned product should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Product must be returned within 7 days of receipt of merchandise. The return will be accepted only with a video which is recorded from the parcel opening to till find the damage only.

Returning Gifts

When returning a gift, a 12nuit Gift Card will be issued to the gift recipient for the amount of the returned product. The card can be used for purchases from any 12nuit store, and online. 

Returning Product by Mail

On the back of the packing slip enclosed with your 12nuit order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 7 to 10 days for 12nuit to process your return.

Copyright © 2018 12nuit Groups. All rights reserved.